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Returns and Refunds

How to return items

When returning items, please include your full name, address, order number and date of purchase. This is very important - if you do not include this information, it will be extremely difficult or even impossible for us to identify who has returned the item.

Please use the original packing to return items where possible. Alternatively, please ensure that the items are returned in a strong box and are packed securely. We cannot accept any responsibility for items lost or damaged on their way back to us.

Broken, damaged or faulty items

Where items are damaged when you receive them, or prove to be defective in some way after receipt, we will refund the amount paid for the items and shipping costs.
Alternatively you may request a replacement, which will be sent to you for no additional cost. In either case, the cost of returning the broken item to us will also be refunded.

Items returned for other reasons

If you decide that an item is not required or not wanted, the amount paid for the item and shipping costs will be refunded, provided that you notify us within 30 calendar days of receiving it.
You must also return the item to us in the same condition you received it. We do not refund the cost of returning the item to us in these cases.

Refunds

If you paid with a credit or debit card, the refund will be made to that card. Payments made from a PayPal account balance will be refunded to that account. Other refunds are issued by cheque.

Address for returns

Flameport Enterprises Ltd
26 Recreation Road
POOLE
BH12 2EB
UK

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