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Terms and Conditions

Governing Law

All purchases from Chaffinch.com are subject to English law.


The display of goods on this website is an invitation to treat only and is not an offer to sell goods at any price indicated. A contract will only exist after Chaffinch.com has packed and despatched your order.
Chaffinch.com has no obligation to sell goods at the price indicated or at any price, and may withdraw from prospective contracts at any time prior to acceptance.

Order Processing

Orders are normally shipped within 48 hours of receiving the order. Where payment is sent separately from the order (example: cheque payment), your order is normally despatched within 24 hours of us receiving your payment.
Occasionally, items may be out of stock. In these circumstances, your order will be held until all items on your order are available.
Where items are discontinued or are no longer available, your order will be despatched without these items. If you have paid for items which are no longer available, you will receive a refund for those items.
We will inform you by email of the status of your order. You can also view order status and despatch details on our website.


All product prices are displayed in GBP (Great Britain Pounds) and include VAT (Value Added Tax) at the applicable rate. All orders despatched to destinations inside the EU include VAT.
Orders shipped outside the EU do not include VAT. Prices for these orders will be adjusted automatically at the Checkout. A VAT invoice will be provided with your order where appropriate.


All orders must be paid for in full prior to despatch.
Orders sent outside the EU may be subject to local import taxes. Such taxes are the sole responsibility of the purchaser.


You may cancel your contract with us as follows:
Where goods have not been shipped, you can cancel at any time and will receive a refund of the purchase price and shipping charges.
Where goods have already been shipped, you may cancel your contract up to 30 calendar days after you have received the goods. The purchase price of the goods and shipping charges will be refunded. You must also return the goods to us in the same condition you received them.
Orders can be cancelled by sending cancellation instructions by email or letter. Orders cannot be cancelled via telephone.
Your statutory rights are not affected.